Refund policy

General principle

Donations to Red In Circle Association are voluntary and generally final. Once a payment has been approved, the donation is not refunded, except in the cases described in this policy.

A donation made as intended is not refunded because of a later change of mind. If the selected cause is fully funded or has ended, the donation is used for the closest related need or where it is needed most, as set out in the Donation terms.

This policy applies to online card donations made on donate.redincircle.org. For donations made by any other means, please contact the association directly.

Eligible cases

A donation can be refunded if the association is contacted within 30 days of the donation date in the following cases:

• An incorrect amount was entered by mistake.
• The same donation was made more than once by mistake.
• The card was used without the cardholder’s authorization.

How to request a refund

Send your request to info@redincircle.org within 30 days of the donation. Include the donation reference shown on your receipt and the reason for your request.

If you no longer have the donation reference, include the date and amount of the donation and the email address used for it.

The association reviews each request and replies by email. It may ask for additional information to confirm that the request comes from the donor or the cardholder.

How refunds are made

Approved refunds are made to the card used for the donation, through the association’s acquiring bank. The full amount charged is refunded, including any processing fee you chose to cover. Refunds cannot be made to another card or by any other means.

You receive a refund confirmation by email once the refund has been issued. Your bank may take several business days to show it on your statement.

Refunds are made in US dollars, the currency of the donation. The amount shown on your statement may differ from the original charge because of exchange rates or fees applied by your card issuer, which are outside the association’s control.

Requests after 30 days

Requests received more than 30 days after the donation are considered case by case. A refund is not guaranteed in these cases.

Unauthorized payments

If your card was used without your authorization, contact your card issuer as well as the association.

The association may also refund a donation on its own initiative, in particular when a payment appears fraudulent. A refund confirmation is then sent by email.

Please contact the association before opening a dispute (chargeback) with your bank. Resolving the matter directly is usually faster.

Contact

For any question about a refund, contact the association at info@redincircle.org, or by phone or WhatsApp at +961 79 373 582.